Refund Policy

Deynokea Refund & Exchange Policy
Last Updated: July 28, 2025

At Deynokea, we strive for 100% customer satisfaction. If you’re not completely happy with your purchase, our refund and exchange policy ensures a smooth resolution.

1. Returns & Refunds
Eligibility
✅ Accepted Reasons:

Wrong size/fit (unworn, unwashed, with tags attached)

Defective/damaged item

Incorrect item shipped

❌ Non-Eligible Items:

Final sale items (marked "Non-Refundable")

Used, washed, or altered products

Products without original packaging

Timeframe
Refund requests must be submitted within 14 days of delivery.

Returns must be postmarked within 7 days of approval.

Refund Process
Contact Us: Email service@deynokea.com with:

Order number

Product issue (+ photos if defective)

Approval: We’ll email a return label (if applicable).

Ship Back: Send the item to our warehouse (pre-paid for defective/wrong items).

Refund Issued:

Refunds are processed within 5 business days after inspection.

Original payment method only (3-10 business days for bank processing).

2. Exchanges
Available Options
We offer size/color exchanges for eligible items (subject to stock availability).

How to Exchange
Email service@deyneokea.com with:

Order number

Desired replacement (size/color).

If approved, return the original item (follow return steps above).

We’ll ship the new item once the return is received.

Note: Customers cover return shipping for non-defective exchanges.

3. Damaged or Defective Items
If you receive a damaged/defective product:

Email Us Within 48 Hours:

Send photos/videos of the issue to service@deynokea.com.

Fast Resolution:

We’ll ship a free replacement or issue a full refund.

Return shipping is pre-paid.

4. Important Notes
Return Address: (Provided upon approval)
YFK (Shenzhen) Fashion Co., Ltd.
Building 2B, Huaqiao Xincun, Mabu Community, Xixiang Street, Bao'an District, Shenzhen, China 3029

Non-Returnable Items: Will be sent back at customer’s expense.

Sale Items: Only eligible for store credit (unless defective).

Questions?
Contact us at service@deynokea.com or call +86 17866997926.

We appreciate your trust in Deynokea! ♻️